News Room

A collection of press releases, audio content and media clips featuring INFORMS members and their research.

AI Thinks Like Us – Flaws and All: New Study Finds ChatGPT Mirrors Human Decision Biases in Half the Tests
News Release

BALTIMORE, MD, April 1, 2025 – Can we really trust AI to make better decisions than humans? A new study says … not always. Researchers have discovered that OpenAI’s ChatGPT, one of the most advanced and popular AI models, makes the same kinds of decision-making mistakes as humans in some situations showing biases like overconfidence of hot-hand (gambler’s) fallacy yet acting inhuman in others (e.g., not suffering from base-rate neglect or sunk cost fallacies).

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In 2025, you can’t have an effective democracy without data literacy
Media Coverage

You are swimming in an ocean of data and don’t even realize it. All around you are invisible amounts of data that would be staggering to try to comprehend. Thousands of smartphones and smart devices are talking to, sending and downloading vast amounts of data, video, audio, words, numbers, images, you name it. Everything from the latest movie on Netflix to someone’s radiology results from a cancer screening.

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Shell Shocked: How Small Eateries Are Dealing With Record Egg Prices
Media Coverage

Mom-and-pop businesses are trying to adapt to the soaring cost of eggs. The owners of four egg-centric restaurants across the country show how they are coping with this threat to their livelihoods.

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An audio journey of how data and analytics save lives, save money and solve problems.

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Ashley Smith
Public Affairs Coordinator
INFORMS
Catonsville, MD
[email protected]
443-757-3578

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Cancel College Golf? You Must Be Joking

Cancel College Golf? You Must Be Joking

The Hill, September 4, 2020

The Big Ten and the Pac-12 have “delayed” (a.k.a. cancelled) fall sports, an effective one-size-fits-all stay-off-the field order for these student-athletes, due to COVID-19. Intercollegiate sports at numerous institutions are threatened this fall, with winter and spring sports likely in jeopardy as well. 

Better Customer Care on Twitter Leads to Nearly 20% Increase in Customer Satisfaction

Better Customer Care on Twitter Leads to Nearly 20% Increase in Customer Satisfaction

Eurasia Review, September 4, 2020

Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company’s social media site to connect with customer service. New research in the INFORMS journal Information Systems Research finds businesses that use Twitter as a social care channel are seeing a 19% increase in customer satisfaction. The study, “The Voice of the Customer: Managing Customer Care on Twitter,” looks at data from Twitter service accounts for the four big telecommunications firms in the United States. The two that rise to the top among online customer care are AT&T and Verizon compared to Sprint and T-Mobile.

'Urgent' Request Sent to States in Push for Coronavirus Vaccine Delivery by Nov. 1

'Urgent' Request Sent to States in Push for Coronavirus Vaccine Delivery by Nov. 1

Trib Live, September 2, 2020

Dr. Robert Redfield, director of the Centers for Disease Control and Prevention, sent a letter last week to the nation’s governors with an urgent request. The Trump administration wanted them to do everything in their power to eliminate hurdles for vaccine distribution sites to be fully operational by Nov. 1. The Aug. 27 letter, obtained by McClatchy, asked governors to fast-track permits and licenses for new distribution sites. “The normal time required to obtain these permits presents a significant barrier to the success of this urgent public health program,” Redfield wrote.

Washington State Laying the Ground Work for COVID-19 Vaccine Distribution

Washington State Laying the Ground Work for COVID-19 Vaccine Distribution

Q13 Fox, September 3, 2020

The CDC’s push to get vaccines out by November 1 is stirring up all types of reactions. On Twitter, one man telling Q13 News on Thursday that he hopes it’s true. A woman said to count her in for the vaccine while others called it a rush job with political motivations. There is no shortage of opinions but health experts say in the end it comes down to scientific data. “This is an unprecedented set of activities that we’ve seen developing vaccines that has never been developed,” Professor Julie Swann at North Carolina State University said.

Health Experts Weigh in After CDC Calls on States to Prepare for Vaccine Distribution

Health Experts Weigh in After CDC Calls on States to Prepare for Vaccine Distribution

Fox 51 WOGX, September 3, 2020

As the final stage of vaccine trials are happening across the country, health officials are working on a plan for how to give it out once it’s approved. The Centers for Disease Prevention and Control confirms that a memo went out to all governors explaining how federal health officials are preparing for widespread distribution of the COVID 19 vaccine in the fall and distribution centers should be operational by November 1.  

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