Paperless billing is costing the paper industry. But storeless shopping helps.
Citigroup recently issued a sort of ultimatum to its credit card customers: Opt in to paperless statements or get kicked off their online accounts. That’s according to reporting by The Wall Street Journal this week. In fact, the proportion of credit card customers who have enrolled in paperless billing has grown from roughly one-third to two-thirds since 2015 as companies increasingly pressured customers to go paperless.