
Can AI chatbots 'with a brain' replace customer service reps?
Can AI chatbots 'with a brain' replace customer service reps?
BALTIMORE, MD, April 23, 2025 – As plastic pollution in the world’s oceans reaches critical levels, groundbreaking new research reveals how artificial intelligence-driven algorithms can dramatically accelerate plastic waste removal – boosting efficiency by more than 60%.
Beijing has a virtual monopoly on rare earth minerals—the materials that power everything from military planes to your electric toothbrush.
The Trump administration’s back-and-forth moves on tariffs for technology products are stirring confusion in a sector heavily reliant on global supply chains. |
An audio journey of how data and analytics save lives, save money and solve problems.
Ashley Smith
Public Affairs Coordinator
INFORMS
Catonsville, MD
[email protected]
443-757-3578
Explore our resources for multiple topics including:
Can AI chatbots 'with a brain' replace customer service reps?
With hospitals absorbing more physician practices, medicine is becoming more vertically integrated. But a new study finds that rather than provide economies of scale, current financial incentives are leading to higher costs and more complications.
Investment in electrical transmission and distribution (T&D) systems could significantly reduce air pollution, according to a study led Lauren Janicke, an undergraduate in civil and environmental engineering (CEE), and Destenie Nock, assistant professor of CEE and engineering and public policy.
As supply chain complexity increases and business disruptions grow more pronounced, supply chain education programs at the undergraduate and graduate level are responding to bolster the skill sets of upcoming and current supply chain practitioners.
As an artificial intelligence researcher, Cynthia Rudin has watched the recent, explosive growth of the technology with a keen, concerned eye.
OR/MS Today is the INFORMS member magazine that shares the latest research and best practices in operations research, analytics and the management sciences.
Access OR/MS Today MagazineAnalytics magazine showcases articles and research reports based on big data, AI, machine learning, data analytics and other new-age technologies.
Access Analytics Magazine