Show Me, Don’t Tell Me: Operational Transparency Increases Trust, Support of Government
BALTIMORE, MD, November 15, 2021 – As multiple published reports indicate, trust in government has reached historic lows and frustration with government performance has reached record highs. New research in the INFORMS Journal Manufacturing & Service Operations Management finds that in co-productive settings, such as government services, people’s trust and engagement levels can be enhanced by increasing operational transparency.