
New research explores how AI can build trust in knowledge work
In today s economy, many workers have transitioned from manual labor toward knowledge work, a move driven primarily by technological advances, and workers in this domain face challenges around managing non-routine work, which is inherently uncertain. Automated interventions can help workers understand their work and boost performance and trust. In a new study, researchers explored how artificial intelligence (AI) can enhance performance and trust in knowledge work environments. They found that when AI systems provided feedback in real-time, performance and trust increased.