News Releases

CATONSVILLE, MD, September 3, 2020 – Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company’s social media site to connect with customer service. New research in the INFORMS journal Information Systems Research finds businesses that use Twitter as a social care channel are seeing a 19% increase in customer satisfaction.

CATONSVILLE, MD, September 2, 2020 – If you are a budget-conscious traveler, there is a chance you’ve used a travel site aggregator like Orbitz to book your air transportation. Or, perhaps you shopped around on multiple aggregators, and made your final booking on an airline website. Did you ever wonder if you were presented with all airline options, or what kind of itineraries you could have received had you explored all airline sites one by one? Between aggregators and airlines, who ultimately has the upper hand?

CATONSVILLE, MD, August 27, 2020 – It’s no secret that company chief executive officers (CEOs) are getting hefty yearly salaries. CEO compensation has grown by 940% since 1978, compared to a mere 12% increase for employees during that same time frame. New research in the INFORMS journal Management Science finds CEO’s compensation climbs if they appoint a chief financial officer (CFO).

CATONSVILLE, MD, August 11, 2020 – The Transportation Security Administration (TSA) has reported that it found 4,432 firearms in carry-on baggage at airport security checkpoints in 2019, and more than 20,000 firearms since 2014. New research published in the INFORMS Journal on Applied Analytics suggests that they could have found even more. 

CATONSVILLE, MD, August 3, 2020 – If you’ve ever taken advantage of a nice discount thanks to a promotion from Groupon or LivingSocial, you’ve tapped the power of the daily deal market yourself. You, the consumer, benefited from the prior bargaining that took place between that big online platform and the merchant, resulting in a lower price for you.

CATONSVILLE, MD, July 27, 2019 – There are conflicting predictions on the relationship between worker safety and organization survival. New research in the INFORMS journal Management Science finds organizations that provide a safe workplace have a significantly lower chance of survival because it costs to be safe.

CATONSVILLE, MD, July 13, 2020 – New research has found that there is a strong link between the visual portrayal of a brand in online imagery created by consumers and the larger brand perceptions.  

CATONSVILLE, MD – INFORMS, the leading association for operations research and analytics professionals, announced today that Elena Gerstmann, Ph.D., FASAE, CAE, has been named Executive Director effective July 27.

CATONSVILLE, MD, June 23, 2020 – The weight loss industry in the United States is vast and generates about $20 billion each year from over 100 million dieters. Commercial weight loss programs design customer-focused program policies to shape and optimize satisfaction and development. These two metrics are tied to how well a program does and the success of the customers in that program. New research in the INFORMS journal Marketing Science finds one key to success is making sure you have the right role model for dieters.

CATONSVILLE, MD, June 18, 2019 – Many people are using COVID-19 quarantine to get projects done at home, meaning plenty of online shopping for tools and supplies. But do you buy blind? Research shows 97% of consumers consult product reviews before making a purchase. Fake reviews are a significant threat for online review portals and product search engines given the potential for damage to consumer trust. Little is known about what review portals should do with fraudulent reviews after detecting them.